1. Who We Are
Nadia Solver NG is an educational platform intended to help learners access educational support and develop better study habits.
For privacy-related questions, contact:
Gmail: [email protected]
Website: https://nadiasolver.com
2. Information We May Collect
The information we collect depends on the features you use.
Information you provide
This may include:
- Name, username and Gmail address.
- Account credentials and account preferences.
- Messages, questions, feedback and support requests.
- Information you submit when using learning tools.
- Subscription, order and transaction references.
- Content you choose to upload, such as text, photographs or educational questions, where supported.
Please avoid submitting unnecessary sensitive personal information or private documents.
Information collected automatically
When you visit the platform, we or our service providers may collect technical information such as:
- IP address and general device information.
- Browser type, operating system and language settings.
- Pages visited, interactions and approximate visit times.
- Diagnostic information, security logs and error reports.
- Cookie or similar technology identifiers, where used.
Payment information
Payments may be processed by third-party payment providers. Depending on the payment method, we may receive transaction references, payment status and limited billing information.
We do not claim to store or process full card details ourselves unless our actual payment infrastructure supports and requires it. Please review the relevant payment provider's privacy terms when making a payment.
3. How We Use Information
We may use personal information to:
- Create and manage user accounts.
- Provide requested educational tools and services.
- Process subscriptions, payments and related support.
- Respond to questions, complaints and feedback.
- Maintain platform security and prevent fraud or abuse.
- Troubleshoot errors and improve functionality.
- Understand how users interact with the platform.
- Send essential service notifications.
- Send optional marketing communications where permitted.
- Meet legal obligations and protect our legitimate rights.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis.
4. Legal Basis for Processing
Where applicable under the Nigeria Data Protection Act 2023 and other relevant laws, we process personal data on an appropriate lawful basis. Depending on the circumstances, this may include:
- Your consent.
- The performance of a contract or steps requested before entering into a contract.
- Compliance with a legal obligation.
- Protection of vital interests where applicable.
- Legitimate interests, where permitted and where your rights do not override those interests.
- Other lawful grounds recognised by applicable law.
Where we rely on consent, you may withdraw it, subject to legal and practical limitations. Withdrawing consent does not make processing carried out lawfully before withdrawal unlawful.
5. AI Tools and Submitted Content
If you use an AI-assisted feature, the text, images or questions you submit may need to be processed by our systems or third-party AI service providers to generate a response.
Depending on the feature and provider, submitted content may be processed outside Nigeria. We will seek to use appropriate safeguards where required by applicable law.
AI-generated responses can be inaccurate, incomplete or unsuitable for a particular situation. Do not submit passwords, payment-card details, confidential school records or other sensitive information unless a feature expressly requires it and appropriate safeguards are in place.
The actual AI provider, data-retention arrangements and training settings depend on the services integrated into the platform. We will describe these accurately as the platform's implementation develops.
6. Children and Young Learners
Nadia Solver NG may be used by school-age learners. We recognise the importance of protecting children's personal information.
Where applicable, we will apply appropriate safeguards, age-related protections and parental or guardian consent requirements in accordance with Nigerian law.
Parents and guardians should supervise children's use of online services and help them avoid sharing unnecessary personal information.
If you believe a child has provided personal information unlawfully or without required consent, contact [email protected] so we can assess the request.
7. Cookies and Analytics
The platform may use cookies, local storage or similar technologies to maintain sessions, remember preferences, protect accounts, understand usage or support advertising.
Where required, we will seek consent before using non-essential cookies or similar technologies.
You may be able to control cookies through your browser settings. Disabling certain technologies may affect platform functionality.
If analytics or advertising services are introduced, the relevant technologies and privacy disclosures should be updated to reflect their actual use.
8. When We Share Information
We may share relevant information with:
- Service providers that host, maintain, secure or operate the platform.
- Payment providers that process transactions.
- AI providers that process submitted questions or content for AI-assisted features.
- Analytics or advertising providers, where used and legally permitted.
- Professional advisers, where reasonably necessary.
- Public authorities or other parties when disclosure is required by law or necessary to protect rights, safety or security.
We seek to limit disclosures to what is reasonably necessary for the relevant purpose. We do not promise that every third-party service follows this policy; third parties may have their own privacy terms.
We do not sell personal data to advertisers as a business practice.
9. International Transfers
Some service providers may process personal information outside Nigeria. Where this occurs, we will take the steps required by applicable Nigerian data protection law, which may include assessing the transfer, relying on a lawful transfer mechanism and applying appropriate safeguards.
Contact us if you would like more information about relevant international transfers.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, preventing fraud and complying with legal obligations.
Retention periods may differ depending on the type of information and the reason it was collected.
When information is no longer needed, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable legal requirements and legitimate record-keeping needs.
11. Data Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based service can guarantee absolute security. You should use a strong, unique password, protect your account credentials and notify us if you suspect unauthorised access.
Where required by law, we will respond to personal data breaches and notify relevant parties or authorities.
12. Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of personal data in appropriate circumstances.
- Object to certain processing.
- Request restriction of certain processing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
- Lodge a complaint with the relevant data protection authority.
To exercise a right, email [email protected]. We may need to verify your identity before acting on a request.
You may also have the right to complain to the Nigeria Data Protection Commission or another competent authority, as applicable.
13. Third-Party Websites
The platform may link to other websites, including our related blog or external services. We do not control all third-party websites and are not responsible for their independent privacy practices.
Please read their privacy policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy as our services, technology or legal obligations change.
We will publish the updated version on this page and revise the “Last updated” date. Where legally required, we will provide additional notice or obtain consent.
15. Contact Us
For privacy questions, access requests or complaints:
Nadia Solver NG
Gmail: [email protected]
Website: https://nadiasolver.com
Please include enough information for us to understand your request, but do not send passwords or full payment-card details by email.